Refund and return policy

We want you to love your gear. If something isn't right, contact us within 30 days of delivery at bestfestti@proton.me.

Eligible for return

• Unworn items in their original packaging with tags attached. Items that have been worn, washed, altered, or had tags removed can't be returned.
• Items that arrive damaged, defective, or not as described. Send a photo with your message.

Not eligible for return

• Opened consumables, including sunscreen, wet wipes, hygiene items, and hangover supplements.
• Items marked final sale.
• Items damaged after delivery through misuse.

How to return

1. Email bestfestti@proton.me with your order number and reason.
2. We will confirm whether the return is eligible and send return instructions.
3. The customer pays return shipping, except when the item arrived damaged, defective, or not as described. In those cases we cover the return shipping. Refunds go to your original payment method within 5 to 10 business days of receiving the return.

Our suppliers ship most items directly from partner warehouses. Returns to those warehouses can take longer. We'll keep you updated.